It is easy to get in touch, either by completing our or calling our Service Hotline on 1800 804 445 for phone technical support and troubleshooting. Should you require on-site support, our team cover all states of Australia.
Insignia's highly trained technicians are all electrically qualified, and will come to you equipped with the most common spare parts. Insignia is an Authorised Service Provider, accredited across all brands we support, and we operate repair centres in both Brisbane and Melbourne. Additionally, you benefit from our direct relationships with the manufacturers of our coding and labelling systems, as we only supply genuine parts and considerable stock holding of equipment, consumables and spare parts allows us to resolve issues quickly.
A schedule of Preventative Maintenance Service visits is established and all labour charges and metro travel costs are included in a standard monthly fee, allowing you to manage service costs. You also receive • Priority access to our Helpdesk support to assist your operators and maintenance staff with troubleshooting • 25% discount from list price on all parts used during a Preventative Maintenance service visit or break down repairs • One annual refresher training session carried out during a scheduled Preventative Maintenance Service for full details, terms and conditions of Preventative Maintenance Packages. Balanced cover is a more comprehensive level of cover for greater peace of mind. A schedule of Preventative Maintenance Service visits is established, and all labour and call-out charges, as well as metro travel costs are included in a standard monthly fee.